Privacy Policy for Garlock-French Roofing

Last Updated: September 08, 2025

Garlock-French Roofing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or participate in our SMS program. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, mailing address, or other information you provide when contacting us, requesting a quote, scheduling services, or opting into our SMS program.
• Service-Related Information: Details about your roofing project, property, or service requests.
• Payment Information: Billing details, such as credit card information or other payment methods, processed securely through third-party payment processors.

b. Non-Personal Information

• Website Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on our site, collected via cookies or similar technologies.
• Analytics Data: Aggregated data used to understand website performance and user behavior, such as through Google Analytics.

c. SMS Program Data

• If you opt into our SMS program, we collect your mobile phone number and any information you provide through text messages.

2. How We Collect Information

We collect information:

• Directly from you when you submit forms, request services, or communicate with us via phone, email, or SMS.
• Automatically through website technologies like cookies, web beacons, or analytics tools.
• From third parties, such as payment processors or marketing partners, when applicable and with your consent.

3. How We Use Your Information

We use your information to:

• Provide and manage roofing services, including scheduling, quotes, and customer support.
• Communicate with you via email, phone, or SMS about appointments, promotions, or service updates.
• Process payments securely through third-party processors.
• Improve our website and services through analytics and user feedback.
• Comply with legal obligations or protect our legal rights.
• Send marketing communications (with your consent, where required).

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors (e.g., payment processors, SMS service providers, or analytics tools) that help us operate our business, subject to strict confidentiality agreements.
• Legal Compliance: When required by law, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

6. SMS Program Privacy

If you opt into our SMS program, your mobile phone number will be used solely for sending service-related or promotional messages as described in our SMS Terms and Conditions. We will not share your phone number with third parties for their marketing purposes without your explicit consent.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

• Opt-Out of Communications: You may opt out of marketing emails by clicking the “unsubscribe” link in our emails or contacting us. For SMS, text STOP to unsubscribe, as outlined in our SMS Terms and Conditions.
• Access or Update Information: You may request access to, correction of, or deletion of your personal information by contacting us at info@garlock-french.com.
• Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Phone:(612) 722-7129
• Email: info@garlock-french.com
• Address: Garlock-French Roofing, 2301 East 25 Street, Minneapolis, MN 55406

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.